Monestro stores the following data: 1) a photo of your face, 2) a photo of your identity document (front and back), 3) a photo of you holding your identity document. We will handle your data in accordance with the General Data Protection Regulation (GDPR) and other national binding laws on personal data protection. More information regarding the personal data we process, for what purposes and on which legal basis is available in our Privacy Notice.
What data is stored during verification?
Can I make a verification deposit if I fund my account through Stripe?
Final step of verification process: How do I Verify my bank account?
How do I create an account?
Why do I need to verify?
Why do I need to verify again?
What documents are accepted as proof of identity?
What data is stored during verification?
Which browsers are supported for verification?
How can I make a deposit?
What happens if I send currency different from the currency in my bank account?
I entered incorrect payment details. What happens with my deposit?
Can I make a deposit from an account that is not held under my name?
What is Stripe and why we use it as our payment solution provider?
How can I make a withdrawal?
Can I change the bank account to which I withdraw money?
How can I add my new bank account?
Will I be charged for a withdrawal?
How long does it take to withdraw money to my bank account?
Is it possible to secure Monestro account with two-factor authentication?
HOW TO INVEST WITH MONESTRO?
The account registration process is smooth and free of charge.
CHAT WITH US
We’re available in chat from Mon-Fri, 09:00 - 17:00 EET. Our Chatbot is available 24/07.
REQUEST A CALLBACK
Please submit your phone number and we will call you back. Submit request.
E-MAIL US
Do you have questions? Send us an email and we will reply as soon as possible.
E-mail us.