What is Stripe and why we use it as our payment solution provider?

At Monestro our goal is to make the service for our customers as reliable and automated as possible:

In order to make our Investor deposits reach their destination fast and through a secure and reliable service line – we are using Stripe as our payment service provider.

Stripe is an Irish-American SaaS  company that provides fast and secure payment processing API to corporate finance companies all around the world, and its well known for its anti-fraud processes and this adds to our common alignment with AML practices.

We decided to implement Stripe as we want our investors to save time on manual transaction processing and make beginning of your investment journey with us as convenient as possible.

Therefore to make a deposit would require just a few clicks – and you are ready to go!

Can I make a verification deposit if I fund my account through Stripe?

Final step of verification process: How do I Verify my bank account?

What is Monestro?

How is Monestro’s platform regulated?

Who can invest?

What is the minimum amount that can be invested?

What currencies can I invest in?

Are there any fees for investors?

How do I make money from my investments?

How liquid are investments?

What are the typical returns on Monestro Marketplace?

How does our affiliate program work ? – Coming soon!

How do I create an account?

Why do I need to verify?

Why do I need to verify again?

What documents are accepted as proof of identity?

What data is stored during verification?

Which browsers are supported for verification?

How can I make a deposit?

What happens if I send currency different from the currency in my bank account?

I entered incorrect payment details. What happens with my deposit?

Can I make a deposit from an account that is not held under my name?

What is Stripe and why we use it as our payment solution provider?

How can I make a withdrawal?

Can I change the bank account to which I withdraw money?

How can I add my new bank account?

Will I be charged for a withdrawal?

How long does it take to withdraw money to my bank account?

Is it possible to secure Monestro account with two-factor authentication?

How to invest?

What is the Primary Market?

What is the Secondary Market (coming soon)?

What is the Premium/Discount on the Secondary Market (coming soon)?

How is the interest calculated?

How is interest divided between the seller and buyer of a loan on the Secondary Market (coming soon)?

Can I cancel my investment?

How do I earn from my investments?

How can I forecast expected income from my investments?

How can I exit my investment (before the loan reaches maturity)?

How are my earnings taxed?

How are my investments secured?

What risks are associated with investing through Monestro Marketplace?

What happens if Monestro goes out of business?

What is Auto Invest?

Can I invest manually and automatically at the same time?

What is the minimum amount for investing with Auto Invest?

How to find out if there are matching loans to my Auto Invest criteria?

Can I edit Auto Invest portfolio?

Can Auto Invest portfolio invest on the Secondary Market?

Will Auto Invest invest in loans that I already have manually added into my portfolio?

My Auto Invest portfolio has stopped investing, why?

Who is a Loan Originator?

What is Skin in the game?

What loans are issued to the borrowers?

Can I know who the borrower is?

What happens if borrower defaults on their payments?

What is a Buyback Obligation and how does it work?

What happens if a Loan Originator cannot complete its Buyback Obligation or other commitments ?

What is a Voluntary Reserve, and how does it work?

Why our Lithuanian loans have a borrower risk rating and how to understand it?

What happens if a Loan Originator goes out of business?


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